We do offer both Virtual & Physical proofs on jobs but only if they are requested by the customer.
A virtual proof is a free computer generated mock up of your project. Please keep in mind virtual proofs are not exact as they are computer generated so some things may be different from the actual printed item. If you need to know exactly what a project will look, feel, print quality, etc.. then we recommend getting a physical proof.
A physical proof is an exact example how a job will be printed. Physical proofs will have a fee based on the type of product you are requesting. Physical proofs are for large orders so you and your customer are able to see how the print will look, feel, print quality, etc..Keep in mind, when it comes to printing, shifting does happen and even though it typically so small and unnoticeable, it still can / will happen. No order, product or print will be excatly the same but we do try our best.
If you need more information, have additional questions or just can't find the answer to your question here, please submit a support ticket and one of our account managers will be happy to help.